Freight Truck Delivery
All of our wood packages will come on a skid measuring around 100" long x 30" wide x 15" tall. Flat car and Beam light package dimensions will vary. Depending on the package you choose, it can weight between 260 to 600 lbs. Freight charges are broken into 2 shipping zones based on our location and is flat rate from our terminal to a business address with a dock or to the nearest terminal to you. You tracking information will contain the location of this terminal and contact number if it is not coming to your residence or business. If skid is going to a terminal, the staff will bring the skid to your vehicle and will either load it in the bed of a truck or on a trailer for you. Otherwise, you can remove the wood from the container by hand and self load.
If you wish to have the skid delivered to a residential address, please add an additional $95 for lift gate service. The driver will NOT be able to move the skid beyond the point of removal from the truck (ie. garage, porch, backyard, etc). In this case, be sure the skid does not get direct exposure to water if you are leaving it for any period of time outside as moisture could damage the contents.
If the skid appears to have some obvious damage, and you believe the contents may have been damaged as well, please open the skid to view the contents. If the merchandise shows damage you will need to make a judgement call as to whether to accept the skid or refuse it. Either way, it will become your responsibility to contact the freight carrier immediately to file a damage claim. Secondly, please send us several pictures of the damage to the packaging and or merchandise. This must be done within 48 hours of receipt of the package. There are no returns accepted outside of these terms and conditions. We take great care in packaging your items but have also learned anything can happen. Thank you
To arrange lift gate service or if you have other shipping and handling questions, please call our customer number 405.231.3131 ext 3 and between 8AM-5PM Monday-Friday. We are here to help.